Privacy policy
Last updated: October 9, 2026
This policy explains what information Extra Plate collects when you visit our store or place an order, how we use it, and the choices you have.
What we collect
- Contact and order details: your name, email, phone number, and billing and shipping addresses.
- Payment details: handled by our secure payment processor. We never see or store your full card number.
- Order history: what you view, add to your cart, buy, return, or exchange.
- Messages: anything you send us through email or our contact form.
- Device and browsing information: your browser, device, IP address, and how you use our site, collected through cookies and similar tools.
How we use it
- To process, ship, and track your order.
- To handle returns, exchanges, and customer support.
- To send order updates, and marketing emails if you sign up. You can unsubscribe anytime.
- To keep our store secure and prevent fraud.
- To improve our site and show you relevant ads.
- To meet legal requirements.
Who we share it with
We share your information only with the service providers who help us run the store and get your order to you: our e-commerce platform, our payment processor, shipping carriers, and our email and advertising tools. We may also share information if the law requires it, or if the business is sold or merged. We never sell your information for money.
Cookies and targeted ads
We use cookies to keep your cart working, understand how people use our site, and show relevant ads on other websites. You can opt out of targeted advertising on our Your Privacy Choices page. We also honor the Global Privacy Control signal in your browser.
Your rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you.
- Correct or delete it.
- Get a copy of it.
- Opt out of targeted advertising.
Email us to make a request. We may need to verify your identity first. We won’t treat you differently for using these rights.
How long we keep it
We keep your information as long as we need it to fill your orders, support your account, and meet legal and tax requirements.
Security
We protect your information with reasonable safeguards, but no system is completely secure. Please don’t send sensitive information, like card numbers, by email.
Children
Our store isn’t meant for children, and we don’t knowingly collect information from anyone under 16.
Changes
We may update this policy from time to time. We’ll post changes here and update the date at the top.
Contact
Questions or requests? Email us at extraplatestudio@gmail.com. Extra Plate is based in Washington State, United States.